> For the complete documentation index, see [llms.txt](https://tsanet.gitbook.io/connect/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tsanet.gitbook.io/connect/api-reference/integration-guide/cisco-smart-bonding-example.md).
# Cisco Smart Bonding Example
### **Reference Integration – Custom Integration (Cisco Smart Bonding)**
Custom integration can be used for Members with existing solutions or a CRM system that does not support expanding functionality with packages and apps. For example, integration with the [Cisco Smart Bonding solution](https://developer.cisco.com/docs/smart-bonding/introduction/#smart-bonding) was accomplished by creating a custom integration. The following is a high-level view of the approach.
* Use the Cisco **create API (POST)** to create a new collaboration with Cisco (Inbound request).
* Use the TSANet **response APIs (POS**T) for Cisco to respond to a Member collaboration request.
* Use the Cisco **update API (POST)** to add notes and case updates from the other TSANet Member.
* Use the Cisco **Attachment API** (POST) to send a file to Cisco
* Use the TSANet **collaboration-request API (POST)** to create a new collaboration from Cisco to Member (Outbound Request)
* Use the TSANet **API case-note (POST)** to create a new note
* Use the TSANet **API case-update (POST)** to update the collaboration (example assigned engineer change)
TSANet works with Elite Members as needed for custom integrations. Custom integrations are packaged as a Microservice to simplify ongoing change management. Below is a high-level view of the Cisco integration and a Webinar that provides more details.
{% embed url="" %}