Cisco Smart Bonding Example

Below is an overview of integration to Cisco Smart Bonding

Reference Integration – Custom Integration (Cisco Smart Bonding)

Custom integration can be used for Members with existing solutions or a CRM system that does not support expanding functionality with packages and apps. For example, integration with the Cisco Smart Bonding solution was accomplished by creating a custom integration. The following is a high-level view of the approach.

• Use the Cisco create API (POST) to create a new collaboration with Cisco (Inbound request).

• Use the TSANet response APIs (POST) for Cisco to respond to a Member collaboration request.

• Use the Cisco update API (POST) to add notes and case updates from the other TSANet Member.

• Use the Cisco Attachment API (POST) to send a file to Cisco

• Use the TSANet collaboration-request API (POST) to create a new collaboration from Cisco to Member (Outbound Request)

• Use the TSANet API case-note (POST) to create a new note

• Use the TSANet API case-update (POST) to update the collaboration (example assigned engineer change)

TSANet works with Elite Members as needed for custom integrations. Custom integrations are packaged as a Microservice to simplify ongoing change management. Below is a high-level view of the Cisco integration and a Webinar that provides more details.