> For the complete documentation index, see [llms.txt](https://tsanet.gitbook.io/connect/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tsanet.gitbook.io/connect/documentation/zendesk-app.md).

# Zendesk App

- [Demo](https://tsanet.gitbook.io/connect/documentation/zendesk-app/demo.md): To request a demo or access to the Zendesk demo environment please contact membership@tsanet.org
- [Installation Guide](https://tsanet.gitbook.io/connect/documentation/zendesk-app/installation-guide.md): Step-by-step setup of the TSANet Connect integration for Zendesk: ZIS registration, the OAuth connection to TSANet, the ZAF sidebar app, the ZIS flow bundle, and pre-launch testing.
- [User Guide](https://tsanet.gitbook.io/connect/documentation/zendesk-app/user-guide.md): How support engineers use the TSANet Connect sidebar in Zendesk to collaborate with partner vendors: creating requests, handling inbound cases, exchanging notes, and tracking status.
- [Auto-Accepting Inbound Cases](https://tsanet.gitbook.io/connect/documentation/zendesk-app/auto-accepting-inbound-cases.md): Configure the TSANet Connect Zendesk integration to accept inbound collaboration requests automatically the moment they arrive, using either the built-in app setting or a Zendesk trigger for condition
- [Troubleshooting Guide](https://tsanet.gitbook.io/connect/documentation/zendesk-app/troubleshooting-guide.md): Diagnose and fix common issues with the TSANet Connect integration for Zendesk: the sidebar app, inbound events, SLA alerts, ZIS, and the scheduled maintenance jobs. Organized by who hits the problem
- [Security Considerations](https://tsanet.gitbook.io/connect/documentation/zendesk-app/security-considerations.md): Security posture of the TSANet Connect integration for Zendesk: trust boundaries, data flows, authentication and secret storage for the ZAF sidebar app and ZIS, transport security, least privilege, an