Case Responses

Approve, reject, and respond to cases

Reject a collaboration request

post

Authorizations

bearerAuth

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Path parameters

tokenstringRequired

The token provided by TSANet for the collaboration request

Body

application/json

engineerNamestringOptional

engineerPhonestringOptional

engineerEmailstringOptional

reasonstringOptional

Responses

200

Collaboration request rejected successfully

application/jsonapplication/problem+json

idinteger · int64Optional

submitCompanyNamestringOptional

submitCompanyIdinteger · int64Optional

submitterCaseNumberstringOptional

receiveCompanyNamestringOptional

receiveCompanyIdinteger · int64Optional

receiverCaseNumberstringOptional

summarystringOptional

descriptionstringOptional

directionstring · enumOptionalPossible values:

prioritystring · enumOptionalPossible values:

statusstring · enumOptionalPossible values:

tokenstringOptional

createdAtstring · date-timeOptional

updatedAtstring · date-timeOptional

deletedAtstring · date-timeOptional

respondedbooleanOptional

respondBystring · date-timeOptional

feedbackRequestedbooleanOptional

reminderSentbooleanOptional

priorityNotestringOptional

escalationInstructionsstringOptional

testCasebooleanOptional

400

Bad request

application/jsonapplication/problem+json

post

/v1/collaboration-requests/{token}/rejection

HTTPcURLJavaScriptPython

POST /v1/collaboration-requests/{token}/rejection HTTP/1.1
Host: connect2.tsanet.org
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 85

{
  "engineerName": "text",
  "engineerPhone": "text",
  "engineerEmail": "text",
  "reason": "text"
}

{
  "id": 1,
  "submitCompanyName": "text",
  "submitCompanyId": 1,
  "submitterCaseNumber": "text",
  "receiveCompanyName": "text",
  "receiveCompanyId": 1,
  "receiverCaseNumber": "text",
  "summary": "text",
  "description": "text",
  "direction": "OUTBOUND",
  "priority": "LOW",
  "status": "OPEN",
  "token": "text",
  "createdAt": "2026-03-24T18:45:39.658Z",
  "updatedAt": "2026-03-24T18:45:39.658Z",
  "deletedAt": "2026-03-24T18:45:39.658Z",
  "responded": true,
  "respondBy": "2026-03-24T18:45:39.658Z",
  "feedbackRequested": true,
  "reminderSent": true,
  "priorityNote": "text",
  "escalationInstructions": "text",
  "testCase": true,
  "customFields": [
    {
      "id": 1,
      "section": "CONTACT_SECTION",
      "fieldName": "text",
      "value": "text",
      "displayOrder": 1,
      "type": "STRING"
    }
  ],
  "submittedBy": {
    "id": 1,
    "username": "text",
    "firstName": "text",
    "lastName": "text",
    "email": "text",
    "phone": "text",
    "phoneCountryCode": "text",
    "city": "text"
  },
  "submitterContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "receiverContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "caseNotes": [
    {
      "id": 1,
      "caseId": 1,
      "companyName": "text",
      "creatorUsername": "text",
      "creatorEmail": "text",
      "creatorName": "text",
      "summary": "text",
      "description": "text",
      "priority": "LOW",
      "status": "ENTERED",
      "token": "text",
      "createdAt": "2026-03-24T18:45:39.658Z",
      "updatedAt": "2026-03-24T18:45:39.658Z"
    }
  ],
  "caseResponses": [
    {
      "id": 1,
      "type": "APPROVAL",
      "caseNumber": "text",
      "engineerName": "text",
      "engineerPhone": "text",
      "engineerEmail": "text",
      "nextSteps": "text",
      "createdAt": "2026-03-24T18:45:39.658Z"
    }
  ]
}

Submit an information response

post

Authorizations

bearerAuth

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Path parameters

tokenstringRequired

The token provided by TSANet for the collaboration request

Body

application/json

requestedInformationstringOptional

Responses

200

Information response submitted successfully

application/jsonapplication/problem+json

idinteger · int64Optional

submitCompanyNamestringOptional

submitCompanyIdinteger · int64Optional

submitterCaseNumberstringOptional

receiveCompanyNamestringOptional

receiveCompanyIdinteger · int64Optional

receiverCaseNumberstringOptional

summarystringOptional

descriptionstringOptional

directionstring · enumOptionalPossible values:

prioritystring · enumOptionalPossible values:

statusstring · enumOptionalPossible values:

tokenstringOptional

createdAtstring · date-timeOptional

updatedAtstring · date-timeOptional

deletedAtstring · date-timeOptional

respondedbooleanOptional

respondBystring · date-timeOptional

feedbackRequestedbooleanOptional

reminderSentbooleanOptional

priorityNotestringOptional

escalationInstructionsstringOptional

testCasebooleanOptional

400

Bad request

application/jsonapplication/problem+json

post

/v1/collaboration-requests/{token}/information-response

HTTPcURLJavaScriptPython

POST /v1/collaboration-requests/{token}/information-response HTTP/1.1
Host: connect2.tsanet.org
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 31

{
  "requestedInformation": "text"
}

{
  "id": 1,
  "submitCompanyName": "text",
  "submitCompanyId": 1,
  "submitterCaseNumber": "text",
  "receiveCompanyName": "text",
  "receiveCompanyId": 1,
  "receiverCaseNumber": "text",
  "summary": "text",
  "description": "text",
  "direction": "OUTBOUND",
  "priority": "LOW",
  "status": "OPEN",
  "token": "text",
  "createdAt": "2026-03-24T18:45:39.658Z",
  "updatedAt": "2026-03-24T18:45:39.658Z",
  "deletedAt": "2026-03-24T18:45:39.658Z",
  "responded": true,
  "respondBy": "2026-03-24T18:45:39.658Z",
  "feedbackRequested": true,
  "reminderSent": true,
  "priorityNote": "text",
  "escalationInstructions": "text",
  "testCase": true,
  "customFields": [
    {
      "id": 1,
      "section": "CONTACT_SECTION",
      "fieldName": "text",
      "value": "text",
      "displayOrder": 1,
      "type": "STRING"
    }
  ],
  "submittedBy": {
    "id": 1,
    "username": "text",
    "firstName": "text",
    "lastName": "text",
    "email": "text",
    "phone": "text",
    "phoneCountryCode": "text",
    "city": "text"
  },
  "submitterContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "receiverContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "caseNotes": [
    {
      "id": 1,
      "caseId": 1,
      "companyName": "text",
      "creatorUsername": "text",
      "creatorEmail": "text",
      "creatorName": "text",
      "summary": "text",
      "description": "text",
      "priority": "LOW",
      "status": "ENTERED",
      "token": "text",
      "createdAt": "2026-03-24T18:45:39.658Z",
      "updatedAt": "2026-03-24T18:45:39.658Z"
    }
  ],
  "caseResponses": [
    {
      "id": 1,
      "type": "APPROVAL",
      "caseNumber": "text",
      "engineerName": "text",
      "engineerPhone": "text",
      "engineerEmail": "text",
      "nextSteps": "text",
      "createdAt": "2026-03-24T18:45:39.658Z"
    }
  ]
}

Submit an information request

post

Authorizations

bearerAuth

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Path parameters

tokenstringRequired

The token provided by TSANet for the collaboration request

Body

application/json

engineerNamestringOptional

engineerPhonestringOptional

engineerEmailstringOptional

requestedInformationstringOptional

Responses

200

Information request submitted successfully

application/jsonapplication/problem+json

idinteger · int64Optional

submitCompanyNamestringOptional

submitCompanyIdinteger · int64Optional

submitterCaseNumberstringOptional

receiveCompanyNamestringOptional

receiveCompanyIdinteger · int64Optional

receiverCaseNumberstringOptional

summarystringOptional

descriptionstringOptional

directionstring · enumOptionalPossible values:

prioritystring · enumOptionalPossible values:

statusstring · enumOptionalPossible values:

tokenstringOptional

createdAtstring · date-timeOptional

updatedAtstring · date-timeOptional

deletedAtstring · date-timeOptional

respondedbooleanOptional

respondBystring · date-timeOptional

feedbackRequestedbooleanOptional

reminderSentbooleanOptional

priorityNotestringOptional

escalationInstructionsstringOptional

testCasebooleanOptional

400

Bad request

application/jsonapplication/problem+json

post

/v1/collaboration-requests/{token}/information-request

HTTPcURLJavaScriptPython

POST /v1/collaboration-requests/{token}/information-request HTTP/1.1
Host: connect2.tsanet.org
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 99

{
  "engineerName": "text",
  "engineerPhone": "text",
  "engineerEmail": "text",
  "requestedInformation": "text"
}

{
  "id": 1,
  "submitCompanyName": "text",
  "submitCompanyId": 1,
  "submitterCaseNumber": "text",
  "receiveCompanyName": "text",
  "receiveCompanyId": 1,
  "receiverCaseNumber": "text",
  "summary": "text",
  "description": "text",
  "direction": "OUTBOUND",
  "priority": "LOW",
  "status": "OPEN",
  "token": "text",
  "createdAt": "2026-03-24T18:45:39.658Z",
  "updatedAt": "2026-03-24T18:45:39.658Z",
  "deletedAt": "2026-03-24T18:45:39.658Z",
  "responded": true,
  "respondBy": "2026-03-24T18:45:39.658Z",
  "feedbackRequested": true,
  "reminderSent": true,
  "priorityNote": "text",
  "escalationInstructions": "text",
  "testCase": true,
  "customFields": [
    {
      "id": 1,
      "section": "CONTACT_SECTION",
      "fieldName": "text",
      "value": "text",
      "displayOrder": 1,
      "type": "STRING"
    }
  ],
  "submittedBy": {
    "id": 1,
    "username": "text",
    "firstName": "text",
    "lastName": "text",
    "email": "text",
    "phone": "text",
    "phoneCountryCode": "text",
    "city": "text"
  },
  "submitterContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "receiverContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "caseNotes": [
    {
      "id": 1,
      "caseId": 1,
      "companyName": "text",
      "creatorUsername": "text",
      "creatorEmail": "text",
      "creatorName": "text",
      "summary": "text",
      "description": "text",
      "priority": "LOW",
      "status": "ENTERED",
      "token": "text",
      "createdAt": "2026-03-24T18:45:39.658Z",
      "updatedAt": "2026-03-24T18:45:39.658Z"
    }
  ],
  "caseResponses": [
    {
      "id": 1,
      "type": "APPROVAL",
      "caseNumber": "text",
      "engineerName": "text",
      "engineerPhone": "text",
      "engineerEmail": "text",
      "nextSteps": "text",
      "createdAt": "2026-03-24T18:45:39.658Z"
    }
  ]
}

Close a collaboration request

post

Authorizations

bearerAuth

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Path parameters

tokenstringRequired

The token provided by TSANet for the collaboration request

Responses

200

Collaboration request closed successfully

application/jsonapplication/problem+json

idinteger · int64Optional

submitCompanyNamestringOptional

submitCompanyIdinteger · int64Optional

submitterCaseNumberstringOptional

receiveCompanyNamestringOptional

receiveCompanyIdinteger · int64Optional

receiverCaseNumberstringOptional

summarystringOptional

descriptionstringOptional

directionstring · enumOptionalPossible values:

prioritystring · enumOptionalPossible values:

statusstring · enumOptionalPossible values:

tokenstringOptional

createdAtstring · date-timeOptional

updatedAtstring · date-timeOptional

deletedAtstring · date-timeOptional

respondedbooleanOptional

respondBystring · date-timeOptional

feedbackRequestedbooleanOptional

reminderSentbooleanOptional

priorityNotestringOptional

escalationInstructionsstringOptional

testCasebooleanOptional

400

Bad request

application/jsonapplication/problem+json

post

/v1/collaboration-requests/{token}/closure

HTTPcURLJavaScriptPython

POST /v1/collaboration-requests/{token}/closure HTTP/1.1
Host: connect2.tsanet.org
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "id": 1,
  "submitCompanyName": "text",
  "submitCompanyId": 1,
  "submitterCaseNumber": "text",
  "receiveCompanyName": "text",
  "receiveCompanyId": 1,
  "receiverCaseNumber": "text",
  "summary": "text",
  "description": "text",
  "direction": "OUTBOUND",
  "priority": "LOW",
  "status": "OPEN",
  "token": "text",
  "createdAt": "2026-03-24T18:45:39.658Z",
  "updatedAt": "2026-03-24T18:45:39.658Z",
  "deletedAt": "2026-03-24T18:45:39.658Z",
  "responded": true,
  "respondBy": "2026-03-24T18:45:39.658Z",
  "feedbackRequested": true,
  "reminderSent": true,
  "priorityNote": "text",
  "escalationInstructions": "text",
  "testCase": true,
  "customFields": [
    {
      "id": 1,
      "section": "CONTACT_SECTION",
      "fieldName": "text",
      "value": "text",
      "displayOrder": 1,
      "type": "STRING"
    }
  ],
  "submittedBy": {
    "id": 1,
    "username": "text",
    "firstName": "text",
    "lastName": "text",
    "email": "text",
    "phone": "text",
    "phoneCountryCode": "text",
    "city": "text"
  },
  "submitterContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "receiverContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "caseNotes": [
    {
      "id": 1,
      "caseId": 1,
      "companyName": "text",
      "creatorUsername": "text",
      "creatorEmail": "text",
      "creatorName": "text",
      "summary": "text",
      "description": "text",
      "priority": "LOW",
      "status": "ENTERED",
      "token": "text",
      "createdAt": "2026-03-24T18:45:39.658Z",
      "updatedAt": "2026-03-24T18:45:39.658Z"
    }
  ],
  "caseResponses": [
    {
      "id": 1,
      "type": "APPROVAL",
      "caseNumber": "text",
      "engineerName": "text",
      "engineerPhone": "text",
      "engineerEmail": "text",
      "nextSteps": "text",
      "createdAt": "2026-03-24T18:45:39.658Z"
    }
  ]
}

Approve a collaboration request

post

Authorizations

bearerAuth

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Path parameters

tokenstringRequired

The token provided by TSANet for the collaboration request

Body

application/json

caseNumberstringOptional

engineerNamestringOptional

engineerPhonestringOptional

engineerEmailstringOptional

nextStepsstringOptional

Responses

200

Collaboration request approved successfully

application/jsonapplication/problem+json

idinteger · int64Optional

submitCompanyNamestringOptional

submitCompanyIdinteger · int64Optional

submitterCaseNumberstringOptional

receiveCompanyNamestringOptional

receiveCompanyIdinteger · int64Optional

receiverCaseNumberstringOptional

summarystringOptional

descriptionstringOptional

directionstring · enumOptionalPossible values:

prioritystring · enumOptionalPossible values:

statusstring · enumOptionalPossible values:

tokenstringOptional

createdAtstring · date-timeOptional

updatedAtstring · date-timeOptional

deletedAtstring · date-timeOptional

respondedbooleanOptional

respondBystring · date-timeOptional

feedbackRequestedbooleanOptional

reminderSentbooleanOptional

priorityNotestringOptional

escalationInstructionsstringOptional

testCasebooleanOptional

400

Bad request

application/jsonapplication/problem+json

401

Unauthorized

application/jsonapplication/problem+json

403

Access denied

application/jsonapplication/problem+json

post

/v1/collaboration-requests/{token}/approval

HTTPcURLJavaScriptPython

POST /v1/collaboration-requests/{token}/approval HTTP/1.1
Host: connect2.tsanet.org
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 108

{
  "caseNumber": "text",
  "engineerName": "text",
  "engineerPhone": "text",
  "engineerEmail": "text",
  "nextSteps": "text"
}

{
  "id": 1,
  "submitCompanyName": "text",
  "submitCompanyId": 1,
  "submitterCaseNumber": "text",
  "receiveCompanyName": "text",
  "receiveCompanyId": 1,
  "receiverCaseNumber": "text",
  "summary": "text",
  "description": "text",
  "direction": "OUTBOUND",
  "priority": "LOW",
  "status": "OPEN",
  "token": "text",
  "createdAt": "2026-03-24T18:45:39.658Z",
  "updatedAt": "2026-03-24T18:45:39.658Z",
  "deletedAt": "2026-03-24T18:45:39.658Z",
  "responded": true,
  "respondBy": "2026-03-24T18:45:39.658Z",
  "feedbackRequested": true,
  "reminderSent": true,
  "priorityNote": "text",
  "escalationInstructions": "text",
  "testCase": true,
  "customFields": [
    {
      "id": 1,
      "section": "CONTACT_SECTION",
      "fieldName": "text",
      "value": "text",
      "displayOrder": 1,
      "type": "STRING"
    }
  ],
  "submittedBy": {
    "id": 1,
    "username": "text",
    "firstName": "text",
    "lastName": "text",
    "email": "text",
    "phone": "text",
    "phoneCountryCode": "text",
    "city": "text"
  },
  "submitterContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "receiverContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "caseNotes": [
    {
      "id": 1,
      "caseId": 1,
      "companyName": "text",
      "creatorUsername": "text",
      "creatorEmail": "text",
      "creatorName": "text",
      "summary": "text",
      "description": "text",
      "priority": "LOW",
      "status": "ENTERED",
      "token": "text",
      "createdAt": "2026-03-24T18:45:39.658Z",
      "updatedAt": "2026-03-24T18:45:39.658Z"
    }
  ],
  "caseResponses": [
    {
      "id": 1,
      "type": "APPROVAL",
      "caseNumber": "text",
      "engineerName": "text",
      "engineerPhone": "text",
      "engineerEmail": "text",
      "nextSteps": "text",
      "createdAt": "2026-03-24T18:45:39.658Z"
    }
  ]
}

Update an approved collaboration request

patch

Authorizations

bearerAuth

AuthorizationstringRequired

Bearer authentication header of the form Bearer <token>.

Path parameters

tokenstringRequired

The token provided by TSANet for the collaboration request

Body

application/json

caseNumberstringOptional

engineerNamestringOptional

engineerPhonestringOptional

engineerEmailstringOptional

nextStepsstringOptional

Responses

200

Collaboration request approval updated successfully

application/jsonapplication/problem+json

idinteger · int64Optional

submitCompanyNamestringOptional

submitCompanyIdinteger · int64Optional

submitterCaseNumberstringOptional

receiveCompanyNamestringOptional

receiveCompanyIdinteger · int64Optional

receiverCaseNumberstringOptional

summarystringOptional

descriptionstringOptional

directionstring · enumOptionalPossible values:

prioritystring · enumOptionalPossible values:

statusstring · enumOptionalPossible values:

tokenstringOptional

createdAtstring · date-timeOptional

updatedAtstring · date-timeOptional

deletedAtstring · date-timeOptional

respondedbooleanOptional

respondBystring · date-timeOptional

feedbackRequestedbooleanOptional

reminderSentbooleanOptional

priorityNotestringOptional

escalationInstructionsstringOptional

testCasebooleanOptional

400

Bad request

application/jsonapplication/problem+json

patch

/v1/collaboration-requests/{token}/approval

HTTPcURLJavaScriptPython

PATCH /v1/collaboration-requests/{token}/approval HTTP/1.1
Host: connect2.tsanet.org
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 108

{
  "caseNumber": "text",
  "engineerName": "text",
  "engineerPhone": "text",
  "engineerEmail": "text",
  "nextSteps": "text"
}

{
  "id": 1,
  "submitCompanyName": "text",
  "submitCompanyId": 1,
  "submitterCaseNumber": "text",
  "receiveCompanyName": "text",
  "receiveCompanyId": 1,
  "receiverCaseNumber": "text",
  "summary": "text",
  "description": "text",
  "direction": "OUTBOUND",
  "priority": "LOW",
  "status": "OPEN",
  "token": "text",
  "createdAt": "2026-03-24T18:45:39.658Z",
  "updatedAt": "2026-03-24T18:45:39.658Z",
  "deletedAt": "2026-03-24T18:45:39.658Z",
  "responded": true,
  "respondBy": "2026-03-24T18:45:39.658Z",
  "feedbackRequested": true,
  "reminderSent": true,
  "priorityNote": "text",
  "escalationInstructions": "text",
  "testCase": true,
  "customFields": [
    {
      "id": 1,
      "section": "CONTACT_SECTION",
      "fieldName": "text",
      "value": "text",
      "displayOrder": 1,
      "type": "STRING"
    }
  ],
  "submittedBy": {
    "id": 1,
    "username": "text",
    "firstName": "text",
    "lastName": "text",
    "email": "text",
    "phone": "text",
    "phoneCountryCode": "text",
    "city": "text"
  },
  "submitterContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "receiverContactDetails": {
    "name": "text",
    "email": "text",
    "phone": "text"
  },
  "caseNotes": [
    {
      "id": 1,
      "caseId": 1,
      "companyName": "text",
      "creatorUsername": "text",
      "creatorEmail": "text",
      "creatorName": "text",
      "summary": "text",
      "description": "text",
      "priority": "LOW",
      "status": "ENTERED",
      "token": "text",
      "createdAt": "2026-03-24T18:45:39.658Z",
      "updatedAt": "2026-03-24T18:45:39.658Z"
    }
  ],
  "caseResponses": [
    {
      "id": 1,
      "type": "APPROVAL",
      "caseNumber": "text",
      "engineerName": "text",
      "engineerPhone": "text",
      "engineerEmail": "text",
      "nextSteps": "text",
      "createdAt": "2026-03-24T18:45:39.658Z"
    }
  ]
}